This privacy policy explains how we deal with your personal data when you visit our website or use our services or products. If you don’t want us to process your personal data, we ask you not to use our site or services.
We may amend this policy. We will announce any important changes on our website, along with the updated version prior to the change becoming effective.
This privacy policy explains which information we collect from you, why we collect it and how we protect it.
What information do we collect?
We currently collect and process information about you when you use our website and when you use our services.
This is the type of information we collect as data controller:
Contact data: your name, address, city, county, postcode, phone number, and email address.
Financial data: credit card number, expiration date, verification code or bank account information.
Demographic data: your age, post code, or gender.
Website visitor data: your IP address, internet service provider (ISP) information, browser settings, referring/exit pages, operating systems, date/time stamps, and clickstream data. (Only the IP address and ISP information can be linked back to you – the rest is anonymous.)
Website use data: what pages you visit on the website and how you interact with the website.
Email data: information about whether you received and opened the email, if you clicked on any of the links in the email and information about when and on what device you interacted with the email.
This is the information we collect as data processor:
When creating legal documents with Pulse, you provide us with all sorts of information. For example: signatures, counterparty names, information of employees, trade secrets, social security numbers: whatever is necessary to create your own legal documents.
When you give this sort of information to us, we will only use this to generate legal documents for you and to provide you with bespoke legal advice. We process this information on your behalf, which means that you will remain responsible for that information and we act only as processor.
If you would like to know what specific information we have about you, or would like to update your information, please contact us. We'd be happy to help you.
Why do we collect this information?
We only collect this information because it there are legitimate interests for us to do so. We will only collect information for which there is a purpose, which is necessary, and only insofar as required.
The purposes of collecting and processing information about you about you are:
1. To help us deliver services to you. We need your information to provide you with our services, process your payments and communicate to you about your order.
2. To improve. We use the information to diagnose problems with our servers, learn about the visitors to our site and administer our site. We have a legitimate and legal interest to enhance our data security, ensure that our website is as secure as possible and to provide you with the best possible service.
3. For marketing purposes. With your consent, we use your information to show you relevant advertisements. We may also send promotional emails and newsletters to you - if you have opted in to receive such communication. You can opt-out from emails and targeted advertising. Just use the "Unsubscribe" link included in all our email communications or contact us on [email protected]. Unless you ask us to, we will not share personal information with third parties for their marketing purposes.
The collection and processing of your personal information is necessary to legally fulfil our contractual obligations to you, to give you legal advice relating to your specific circumstances, and prepare legal documentation for you.
It may be necessary for us to share your data with other LegalZoom companies for administrative and operational arrangements within the group, or with third party service providers which we use in the delivery of our services to you.
It is also necessary for us to obtain and retain certain information relating to our clients and the services we provide to them under UK anti-money laundering laws and as a UK regulated legal services provider. We ay be required by law or regulation to share this information that we have collected.
We only collect and process personal data which is relevant to the purposes set out above, and which you would reasonably expect us to collect in order to perform our services. We have safeguards in place to protect the information we collect from you.
How do we collect this information?
We collect information:
1. Directly, by asking you to share certain information with us and in order to provide our services to you and as required under our contract with you.
2. Indirectly, through features (for example cookies) offered by major browser applications, and through web beacons (also known as tracking pixels) which function similarly to cookies but are not stored on the visitor’s computer. This indirectly collected information allows us to monitor traffic on our website and ensure that our security is up to date.
You can withdraw your consent for tracking cookies. Please see our Cookie Policy for more information.
We protect your information
Sadly, nobody can guarantee online bulletproof security. Nevertheless, Pulse strives towards the best security reasonably possible to protect your information from unauthorized or unlawful access. To do so, we apply the latest industry standards. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect, for example by:
We store data for as long as we need it. This is set out in our Data Retention Policy, which is available on request at [email protected]
We retain personal data from between 2 and 6 years from the date that our contract with you has ended. Broadly, data used for marketing purposes will be retained for 2 years, however, as a regulated law firm, we may be required to store information relating to the services we have provided to you for up to 6 years.
We will only store information for as long as it is necessary for the specific purpose. It is deleted as soon as it is no longer necessary.
Information is processed in the United States
We collect, transfer and process your information to the United States. As Pulse is a UK company, we are required to ensure that your information is processed in the United States such as to provide you with the same level of protection as under the UK General Data Protection Regulation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. This does not affect the validity of data processing prior to you having withdrawn consent.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
In case you are not happy with how we process your Information, please let us know at [email protected]. You also have the right to lodge a complaint with the Information Commissioners Office.
We may share your information
In some cases, we may need to share your information with third parties. These are the reasons why:
When required by law.
We may need to disclose your personal information as required by law. Such as in response to a request by a public authority. And when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
For our support.
We may share information about you with companies that provide support services to us or help us market our products and services. These companies may need this information to perform their functions. They are not allowed to use this information for any purpose other than providing their services to us.
For marketing purposes.
We may share anonymized aggregate data, which is data that we've compiled about a group of individuals, with additional third parties. Where we do this, your information will be stripped of sufficient elements that mean you can no longer be identified and cannot reasonably be re-identified.
In case our business structure changes.
If the ownership structure of our business changes, we may need to disclose or transfer your information to any affiliated businesses
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Our Contact Details
If you have any queries in relation to this policy, please contact us at [email protected] or write to our:
Data Protection Officer
Pulse Global Services Limited
130 Old Street
London
Pulse Global Services Limited is a limited liability company registered in England and Wales and is regulated by the Solicitors Regulation Authority (SRA No: 617803).
Our EU Representative is GDPR Local Limited, who can be contacted at [email protected]
We may amend this policy. We will announce any important changes on our website, along with the updated version prior to the change becoming effective.
This privacy policy explains which information we collect from you, why we collect it and how we protect it.
What information do we collect?
We currently collect and process information about you when you use our website and when you use our services.
This is the type of information we collect as data controller:
Contact data: your name, address, city, county, postcode, phone number, and email address.
Financial data: credit card number, expiration date, verification code or bank account information.
Demographic data: your age, post code, or gender.
Website visitor data: your IP address, internet service provider (ISP) information, browser settings, referring/exit pages, operating systems, date/time stamps, and clickstream data. (Only the IP address and ISP information can be linked back to you – the rest is anonymous.)
Website use data: what pages you visit on the website and how you interact with the website.
Email data: information about whether you received and opened the email, if you clicked on any of the links in the email and information about when and on what device you interacted with the email.
This is the information we collect as data processor:
When creating legal documents with Pulse, you provide us with all sorts of information. For example: signatures, counterparty names, information of employees, trade secrets, social security numbers: whatever is necessary to create your own legal documents.
When you give this sort of information to us, we will only use this to generate legal documents for you and to provide you with bespoke legal advice. We process this information on your behalf, which means that you will remain responsible for that information and we act only as processor.
If you would like to know what specific information we have about you, or would like to update your information, please contact us. We'd be happy to help you.
Why do we collect this information?
We only collect this information because it there are legitimate interests for us to do so. We will only collect information for which there is a purpose, which is necessary, and only insofar as required.
The purposes of collecting and processing information about you about you are:
1. To help us deliver services to you. We need your information to provide you with our services, process your payments and communicate to you about your order.
2. To improve. We use the information to diagnose problems with our servers, learn about the visitors to our site and administer our site. We have a legitimate and legal interest to enhance our data security, ensure that our website is as secure as possible and to provide you with the best possible service.
3. For marketing purposes. With your consent, we use your information to show you relevant advertisements. We may also send promotional emails and newsletters to you - if you have opted in to receive such communication. You can opt-out from emails and targeted advertising. Just use the "Unsubscribe" link included in all our email communications or contact us on [email protected]. Unless you ask us to, we will not share personal information with third parties for their marketing purposes.
The collection and processing of your personal information is necessary to legally fulfil our contractual obligations to you, to give you legal advice relating to your specific circumstances, and prepare legal documentation for you.
It may be necessary for us to share your data with other LegalZoom companies for administrative and operational arrangements within the group, or with third party service providers which we use in the delivery of our services to you.
It is also necessary for us to obtain and retain certain information relating to our clients and the services we provide to them under UK anti-money laundering laws and as a UK regulated legal services provider. We ay be required by law or regulation to share this information that we have collected.
We only collect and process personal data which is relevant to the purposes set out above, and which you would reasonably expect us to collect in order to perform our services. We have safeguards in place to protect the information we collect from you.
How do we collect this information?
We collect information:
1. Directly, by asking you to share certain information with us and in order to provide our services to you and as required under our contract with you.
2. Indirectly, through features (for example cookies) offered by major browser applications, and through web beacons (also known as tracking pixels) which function similarly to cookies but are not stored on the visitor’s computer. This indirectly collected information allows us to monitor traffic on our website and ensure that our security is up to date.
You can withdraw your consent for tracking cookies. Please see our Cookie Policy for more information.
We protect your information
Sadly, nobody can guarantee online bulletproof security. Nevertheless, Pulse strives towards the best security reasonably possible to protect your information from unauthorized or unlawful access. To do so, we apply the latest industry standards. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect, for example by:
- using the latest encryption tools and security devices;
- have our employees sign a confidentiality statement;
- maintain physical security layers for accessing your information;
- the appointment of a responsible person to monitor the organisational and technical precautionary measures.
We store data for as long as we need it. This is set out in our Data Retention Policy, which is available on request at [email protected]
We retain personal data from between 2 and 6 years from the date that our contract with you has ended. Broadly, data used for marketing purposes will be retained for 2 years, however, as a regulated law firm, we may be required to store information relating to the services we have provided to you for up to 6 years.
We will only store information for as long as it is necessary for the specific purpose. It is deleted as soon as it is no longer necessary.
Information is processed in the United States
We collect, transfer and process your information to the United States. As Pulse is a UK company, we are required to ensure that your information is processed in the United States such as to provide you with the same level of protection as under the UK General Data Protection Regulation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. This does not affect the validity of data processing prior to you having withdrawn consent.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
In case you are not happy with how we process your Information, please let us know at [email protected]. You also have the right to lodge a complaint with the Information Commissioners Office.
We may share your information
In some cases, we may need to share your information with third parties. These are the reasons why:
When required by law.
We may need to disclose your personal information as required by law. Such as in response to a request by a public authority. And when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
For our support.
We may share information about you with companies that provide support services to us or help us market our products and services. These companies may need this information to perform their functions. They are not allowed to use this information for any purpose other than providing their services to us.
For marketing purposes.
We may share anonymized aggregate data, which is data that we've compiled about a group of individuals, with additional third parties. Where we do this, your information will be stripped of sufficient elements that mean you can no longer be identified and cannot reasonably be re-identified.
In case our business structure changes.
If the ownership structure of our business changes, we may need to disclose or transfer your information to any affiliated businesses
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Our Contact Details
If you have any queries in relation to this policy, please contact us at [email protected] or write to our:
Data Protection Officer
Pulse Global Services Limited
130 Old Street
London
Pulse Global Services Limited is a limited liability company registered in England and Wales and is regulated by the Solicitors Regulation Authority (SRA No: 617803).
Our EU Representative is GDPR Local Limited, who can be contacted at [email protected]